Contact Translation Clients by Telephone

Our business is so reliant on electronic communications (mainly email), that we can forget that a telephone is sometimes an effective communication tool.

Email is in some ways cleaner, more convenient for translation agency project managers so it can become the preferred tool. Still some clients need to be called on occasion.

Today a telephone call to a client resulted in a new project confirmation. We quoted a project several days ago by email. The client didn’t respond so the project wasn’t started.

Apparently the client had missed the email and/or forgot to confirm the project. When we received a follow-up email from the client asking about its status, we explained that the project was still awaiting approval to begin. We emailed the client again and asked for confirmation to start. When we still didn’t receive an immediate confirmation we called the client.

The client needed the reminder, being immersed in other pressing issues. The prompting call resulted in an immediate email confirmation to begin a new translation project.

Translation clients sometimes need to receive a telephone call.