Professional Translation Quotes in an Hour Not A Day
What modern business organization has a full day to wait for translation services quote? While Rome wasn’t built in a day (as the saying goes), modern business is conducted at an increasingly accelerated pace. A day is an eternity.
We received an email message today from another translation company. “Request a quote and we’ll respond within 24 hours” it said. Really?
Our Quote Request Response Goals
We aspire to:
- Personally acknowledge receipt of a quote request within 20 minutes during normal business hours. Often we respond within 5 minutes.
- Prepare and email our quote for professional translation services within 1 hour. Often we can send a quote within just a few minutes.
What Do Customers Expect?
Prospective customers value responsiveness in the quoting process. Who wants their business more? Is it company A that emails a quote in a day? Or is it company B that responds in just a few minutes.
Is a responsive company more competent? Chances are that professional business practices in customer service carry over into other functions within the organization. Competence in one area attracts competence and passion (the good kind) in others.
