Note: This blog is being written while listening to The Bill Evans Trio’s classic jazz album Waltz for Debby. Articulate Storyline translation projects typically vary significantly in their complexity. In our experience virtually no two Storyline translation projects are the same in scope or in project skill requirements. Exporting the text from Storyline and determining […]
Note: This blog is being written while listening to the Oliver Nelson album “The Blues and the Abstract Truth.” Sometimes when prospective new clients contact our company by telephone they ask the person they speak to over the phone “do you speak (fill in the blank) language?” At our company it’s usually someone performing the […]
If a client-side reviewer of a delivered translation is qualified to make a critical comment concerning a translation, they really should be qualified enough to make a specific comment. This is one of the criteria we apply on those rare occasions when a client calls into question the quality of a translation. General criticisms carry […]
Have you heard of the 10x concept? Essentially it’s the idea of doing something 10 times better, on a higher level, than others who do that same thing. We keep reading about this in some of the blogs we follow. Maybe there’s something to it? Probably most people notice when we come across a company, […]
Translation customers have choices when it comes to who performs their translation work. Their experience with translation vendors can be transactional or relational. What do we mean by this? Here’s how we characterize the two. Transactional Translation Vendor: Business is on the impersonal side. It’s just the facts. We’ll do x-y-z for x amount of […]
Rarely do we have an unhappy customer. When we do (despite our best efforts) we try to address their concerns as clearly and quickly as possible. Responses to concerns don’t necessarily occur immediately, though an acknowledgement of a concern comes quickly. “Dear customer, thank you for your message. We’re looking into the issue that you […]
